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Title	When people complain : using communication, negotiation and problem solving to resolve complaints /
Format	online resource
Internet Access	https://purl.fdlp.gov/GPO/LPS46111
Author	Aggens, Lorenz W., author.
Published	Ft. Belvoir, VA : US Army Corps of Engineers, Water Resources Support Center, Institute for Water Resources, 1991.

SuDoc Number	D 103.57/5:91-R-4
Item Number	0337-B-03 (online)
Variation of Title	Using communication, negotiation and problem solving to resolve complaints
Description	1 online resource (1 volume (various pagings)) : illustrations.
Content Type	text
Series	(IWR report ; 91-R-4.)
General Note	Title from title screen (viewed April 25, 2008).
	"June 1991."
Bibliography	Includes bibliographical references (pages Ref-1-Ref-6).
Metadata Source	Description based on online resource; title from PDF title page (CHPPM website, viewed 3/23/04).
Subject - LC	Conflict management.
	Problem solving.
	Negotiation.
Added Entry	United States. Army, Europe and Seventh Army. Office of the Deputy Chief of Staff, Engineer.
	U.S. Army Engineer Institute for Water Resources, issuing body.
Linking Field	Print version: Aggens, Lorenz W. When people complain. Fort Belvoir, Va. : U.S. Army Corps Engineers, Institute for Water Resources ; [Washington, D.C.] : U.S. G.P.O., [1991] (OCoLC)24255912
	Microfiche version: Aggens, Lorenz W. When people complain. Ft. Belvoir, VA : US Army Corps of Engineers, Water Resources Support Center, Institute for Water Resources, [1991] (OCoLC)28480936
URL	Address at time of PURL creation http://chppm-www.apgea.army.mil/enp/compl.doc

Holdings	All items

OCLC Number	(OCoLC)226985255 (OCoLC)1011870802
CGP Record Link	https://catalog.gpo.gov:443/F/?func=direct&doc_number=001200960&local_base=GPO01PUB
System Number	001200960

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